{"id":959,"date":"2026-11-11T20:19:38","date_gmt":"2026-11-11T20:19:38","guid":{"rendered":"https:\/\/anima-ppd.com\/wp\/knowledge-base\/voucher-management-en\/"},"modified":"2026-11-11T20:19:38","modified_gmt":"2026-11-11T20:19:38","slug":"voucher-management-en","status":"publish","type":"knowledge_base","link":"https:\/\/anima-ppd.com\/wp\/en\/knowledge-base\/voucher-management-en\/","title":{"rendered":"Voucher Management"},"content":{"rendered":"<p><strong>Voucher Management<\/strong> is the list of <strong>tracking vouchers<\/strong>, i.e. the tracking codes of shipments by the couriers. Here you see all the vouchers that came from the orders, together with those you enter manually (returns and your own shipments), and for each one you check the courier, the shipping costs and whether it has been collected. You find it in the menu <strong>Orders \u2192 Voucher Management<\/strong>.<\/p>\n<ul>\n<li><a href=\"#types\">The three types of vouchers<\/a><\/li>\n<li><a href=\"#list\">The list<\/a><\/li>\n<li><a href=\"#filters\">Filters and search<\/a><\/li>\n<li><a href=\"#add\">Adding a new voucher<\/a><\/li>\n<li><a href=\"#edit\">Change, export and delete<\/a><\/li>\n<\/ul>\n<figure>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/anima-ppd.com\/wp\/wp-content\/uploads\/2026\/11\/be-vouchers-list.jpg\" width=\"1734\" height=\"760\" alt=\"The Voucher Management page with filters and a voucher list: ID, dates, type, status, courier, voucher code and collection\" loading=\"lazy\"><figcaption>The list of tracking vouchers.<\/figcaption><\/figure>\n<p>At the top it states how many entries exist and how many match the filters (e.g. \u201c1017 Entries, 887 results\u201d), and at the bottom the pagination. At the top left you set how many vouchers are displayed on each page (5 to 30).<\/p>\n<h2 id=\"types\">The three types of vouchers<\/h2>\n<p>The \u201cTracking Voucher Type\u201d column and the \u201cType\u201d filter distinguish three kinds:<\/p>\n<ul>\n<li><strong>Shipments:<\/strong> the vouchers that have been created from the <a href=\"\/wp\/en\/knowledge-base\/orders-list-en\/\">Orders<\/a> for shipping an order. Their data come from the order itself and here you see them for checking only; you change them from the Orders.<\/li>\n<li><strong>Returns:<\/strong> vouchers that concern product returns. You can correct them from this list.<\/li>\n<li><strong>Imports:<\/strong> vouchers that <strong>you added manually<\/strong> (e.g. a shipment made outside the orders). You can correct and delete them from this list.<\/li>\n<\/ul>\n<h2 id=\"list\">The list<\/h2>\n<p>Each row is a voucher and shows:<\/p>\n<ul>\n<li><strong>ID:<\/strong> the order number (e.g. #ANI000039705). For manual vouchers it is an ID of their own.<\/li>\n<li><strong>Dates:<\/strong> a button \u201cOrder: date &#8211; Tracking Voucher: date\u201d. With a click it opens and shows the <strong>shipment details<\/strong>: who it is from, the order stage and the shipping costs.<\/li>\n<li><strong>Tracking Voucher Type:<\/strong> shipment, return or import.<\/li>\n<li><strong>Status:<\/strong> the status of the order (e.g. In progress, Delivered).<\/li>\n<li><strong>Courier:<\/strong> which courier made the shipment (e.g. ELTA, GENIKI, ACS, Skroutz LastMile, BoxNow, Freight Company).<\/li>\n<li><strong>Tracking Voucher:<\/strong> the tracking code itself.<\/li>\n<li><strong>Collection (\u20ac symbol):<\/strong> appears when the order has been marked as collected (green). In manual vouchers the symbol is purple and shows that the voucher has been charged.<\/li>\n<li><strong>Floppy disk:<\/strong> saves the changes of the row, when the row allows changes.<\/li>\n<\/ul>\n<figure>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/anima-ppd.com\/wp\/wp-content\/uploads\/2026\/11\/be-vouchers-open.jpg\" width=\"1734\" height=\"520\" alt=\"The first row of the list expanded, with the shipment details: from, stage and costs; the name is blurred\" loading=\"lazy\"><figcaption>With a click on \u201cDates\u201d the shipment details open. The name is blurred.<\/figcaption><\/figure>\n<h2 id=\"filters\">Filters and search<\/h2>\n<figure>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/anima-ppd.com\/wp\/wp-content\/uploads\/2026\/11\/be-vouchers-filters.jpg\" width=\"1734\" height=\"115\" alt=\"The Voucher Management filter bar\" loading=\"lazy\"><figcaption>The list filters.<\/figcaption><\/figure>\n<ul>\n<li><strong>Kind:<\/strong> filters by the stage or status of the order: In progress, Cancelled, Delivered, Refusal of Delivery, Change \/ Replacement \/ Product Return.<\/li>\n<li><strong>Courier (stored value):<\/strong> shows only the vouchers of one courier.<\/li>\n<li><strong>Type:<\/strong> Shipments, Returns or Imports.<\/li>\n<li><strong>ID \/ sorting:<\/strong> the pop-up menu changes the sorting (ID, date, last change). A second click on a column title reverses the order.<\/li>\n<li><strong>Date range:<\/strong> \u201cFrom date\u201d and \u201cTo date\u201d with a calendar picker. The <strong>\u25b6<\/strong> applies the period.<\/li>\n<li><strong>Search:<\/strong> by <strong>order number<\/strong> (putting # in front), by <strong>tracking voucher number<\/strong>, by <strong>full name<\/strong> or by <strong>date<\/strong>. The \u2716 clears the search.<\/li>\n<li><strong>Multiple search:<\/strong> the clipboard icon opens a box where you put a <strong>list of tracking vouchers<\/strong>, separated by Enter or comma. It searches with an exact match, i.e. it finds only exact matches. It is ideal when the courier sends you a list of vouchers and you want to see the corresponding orders.<\/li>\n<\/ul>\n<h2 id=\"add\">Adding a new voucher<\/h2>\n<figure>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/anima-ppd.com\/wp\/wp-content\/uploads\/2026\/11\/be-vouchers-add.jpg\" width=\"502\" height=\"204\" alt=\"The Create Tracking Voucher window with fields for voucher, courier, full name, shipping cost and date\" loading=\"lazy\"><figcaption>The \u201cCreate Tracking Voucher\u201d window.<\/figcaption><\/figure>\n<p>The button with the <strong>barcode<\/strong> next to the ID filter (tooltip \u201cAdd Other Tracking Voucher Shipment\u201d) opens the form for a new, manual voucher:<\/p>\n<ol>\n<li><strong>Scan the Tracking Voucher here:<\/strong> click inside the field and scan the voucher\u2019s barcode (or type it).<\/li>\n<li><strong>Courier:<\/strong> choose the courier from the list.<\/li>\n<li><strong>Full name<\/strong> and <strong>Shipping cost:<\/strong> the recipient and the cost of the shipment.<\/li>\n<li><strong>Date:<\/strong> pre-filled with today\u2019s and changed with the calendar.<\/li>\n<li><strong>Collection switch (\u20ac):<\/strong> shows whether the voucher has been collected.<\/li>\n<li><strong>Save:<\/strong> the voucher is added to the list as an \u201cImport\u201d, with a new ID.<\/li>\n<\/ol>\n<h2 id=\"edit\">Change, export and delete<\/h2>\n<figure>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/anima-ppd.com\/wp\/wp-content\/uploads\/2026\/11\/be-vouchers-multi.jpg\" width=\"700\" height=\"260\" alt=\"The multiple-actions menu of the vouchers\" loading=\"lazy\"><figcaption>The checkbox in the header opens the actions menu.<\/figcaption><\/figure>\n<p>You tick rows (or all from the header checkbox) and choose:<\/p>\n<ul>\n<li><strong>Update:<\/strong> saves the changes of the selected rows (date, full name, voucher, courier, shipping cost, collection and stage where allowed). As soon as you change something in a row, the row ticks itself.<\/li>\n<li><strong>CSV\/XLS Export:<\/strong> exports the selected vouchers, also depending on the filters. The switch next to it chooses the format.<\/li>\n<li><strong>Multiple Delete:<\/strong> deletes the selected vouchers that were entered here. <strong>It cannot be undone.<\/strong><\/li>\n<\/ul>\n<p class=\"kb-note\"><strong>Don\u2019t mix up the tools:<\/strong> to <em>create<\/em> an order\u2019s voucher use the \u201cCreate Tracking Voucher\u201d action in the <a href=\"\/wp\/en\/knowledge-base\/orders-list-en\/\">Orders<\/a>. This page is for <strong>checking, finding and exporting<\/strong> them and for entering those made outside the orders. The <a href=\"\/wp\/en\/knowledge-base\/orders-en\/#voucher-checking\">Voucher Checking<\/a> and <a href=\"\/wp\/en\/knowledge-base\/orders-en\/#vouchers-send\">Vouchers Send<\/a> tools are separate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The list of tracking vouchers: types, filters, search and multiple search, adding a manual voucher, changes, export and deletion.<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_section":[103],"class_list":["post-959","knowledge_base","type-knowledge_base","status-publish","hentry","kb_section-orders-en"],"_links":{"self":[{"href":"https:\/\/anima-ppd.com\/wp\/wp-json\/wp\/v2\/knowledge_base\/959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anima-ppd.com\/wp\/wp-json\/wp\/v2\/knowledge_base"}],"about":[{"href":"https:\/\/anima-ppd.com\/wp\/wp-json\/wp\/v2\/types\/knowledge_base"}],"wp:attachment":[{"href":"https:\/\/anima-ppd.com\/wp\/wp-json\/wp\/v2\/media?parent=959"}],"wp:term":[{"taxonomy":"kb_section","embeddable":true,"href":"https:\/\/anima-ppd.com\/wp\/wp-json\/wp\/v2\/kb_section?post=959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}